Information and Communication Technology for Improving Organizational Performance

The growth of Information and Communication Technology (ICT) and Information Systems (IS) coupled with the needs for Innovation and sustainability has increased the pace needed for high quality and efficient performance in organizations (Al-Mashari, 2008). As a result, organizations have spent billions of dollars and countless hours implementing IS. To integrate these ISs, Enterprise Resources Planning systems (ERPs) are implemented. These systems are implemented with the belief that they will lead to better performance (Compton, 2012) by facilitating organizational operations and supporting various organizational goals to achieve more efficiency and effectiveness.

Societies around the world are profiting from the quick advancement of data and interchanges innovation (ICT). Keeping in mind the end goal to recognize and comprehend the ramifications of these developing patterns, the Ministry of Information furthermore, Communications Technology (the Ministry) is setting up a progression of white papers that distinguish the ICT patterns and assemble advanced mindfulness among policymakers and leaders about open doors and difficulties therein. As an establishment for understanding these patterns, the Ministry takes a dynamic part in different worldwide and territorial ICT bodies and boards of trustees, conducts ongoing research and counsels with all parts in Qatar all the time.

Hyperion Financial Management is a financial performance union which renders financial related analysis that combines and reports money related outcomes that meet worldwide administrative prerequisites. This in return lessens the cost of consistency and conveys trust in the numbers. Hyperion is a system for planning, budgeting, and forecasting which was executed in SEHA in March 2013 whose expectation was for the HR to work in line with the Budget. All in all, there still was an Absence of a coordinated connection between positions. Also, genuine and planned employment requires close observation on the hiring Process (Oracle, 2017). The main aim for this study is to access how the impact of technology (computer literacy) can be utilized in government institutions to increase performance and efficiency of service delivery.

Firms and intrigued gatherings, for instance directors, investors, banks and expense experts hope to answer critical inquiries like what is the money related position of the firm for a given period of time? How is the Financial Performance of the company at a given period of time? These inquiries can be replied with the assistance of a financial performance examination of a firm. Money detailed examination includes the utilization of fiscal proclamations. A money related explanation is an accumulation of information that is sorted out as indicated by consistent and steady bookkeeping methods. Its motivation is to pass on a comprehension of money related parts of a business firm. It might demonstrate a place of a timeframe as on account of a balance Sheet or may uncover a progression of exercises over a given timeframe as on account of an Income Statement (Verma, 2017).

In the global economy today organizations face challenges such as greater market intensity, fiercer competition and customers are more demanding. These challenges therefore make organizations to put in place a number of practices designed to lower costs or precautionary policies, shorten throughput times, increase and diversify products choice, ensuring more dependable delivery dates and superior customer service, enhancing quality and professionally organizing of global demands, supply and production. Rapid changes in political, social and economic forces coupled with daily advances in technology are making business markets which are more intensely competitive, a fact that is having a profound influence on the way businesses are managed. In this environment, it becomes increasingly imperative that managers create new and different strategies to maintain market position and meet the customer needs (Umble, 2013).

In any case, financial performance explanations don't uncover all the data identified with the monetary operations of a firm, yet they outfit some exceedingly helpful data which features two critical variables gainfulness and money related soundness. Financial investigators frequently survey the firms generation and efficiency analysis, productivity analysis, liquidity analysis, working capital analysis, settled resources analysis, finance stream analysis and political analysis. Different money related proportions examination include; working capital analysis, financial structure analysis, Activity analysis and profitability analysis. Societies around the world are profiting from the quick advancement of data and interchanges innovation (ICT). Keeping in mind the end goal to recognize and comprehend the ramifications of these developing patterns, the Ministry of Information furthermore, Communications Technology (the Ministry) is setting up a progression of white papers that distinguish the ICT patterns and assemble advanced mindfulness among policymakers and leaders about open doors and difficulties therein. As an establishment for understanding these patterns, the Ministry takes a dynamic part in different worldwide and territorial ICT bodies and boards of trustees, conducts ongoing research and counsels with all parts in Qatar all the time. Information systems are often used as tools to improve customer service reduce cycle times, increase effectiveness, and decrease cost. Enterprise Resource Planning (ERP) systems have drawn increasing attention because they provide a variety of benefits to a business. It also provides an integrated information system that supports business processes and functions by managing the entire organizations resources efficiently and effectively. In other words, ERP involves the planning and managing of the organizations resources in the most efficient, productive, and profitable manner (Barker & Frolick, 2008). It enables companies to integrate their business processes and all information relevant to their organization (Nah & Delgado, 2008). Kumar and Van Hillegersberg (2009) define it as configurable information systems packages that integrate information and business processes within and across functional boundaries within an organization. ERP is a comprehensive software solution that seeks to integrate the complete range of business processes and functions, in order to present a company-wide view of the business from a single IT architecture (Al-Mashariet al., 2008). When companies have efficient business processes, they can be more competitive in the marketplace.

Due to these challenges which are there organizations are now seeking technologies that are vast and have the ability, essential to manage every aspect of their business and at the same time making their internal processes to be more efficient, effective and professional. An Enterprise Resource Planning (ERP) system is one of the most significant technological advancement that emerged during the last decade (Chung et al., 2012). ERP systems also called Enterprise Systems (ES) simply provide organizations with a set of incorporated application modules that cover most business functions (Scapens &Jazayeri, 2013). During the last decade, the adoption of ERP systems was clearly one of the most significant factors in organizational evolution, these days accounting for about thirty percent of all major evolution activities in organizations (Herold et al., 2012).

For instance, the use of enterprise resource planning (ERP) software has become increasingly more common in a lot of todays businesses which is no exception to the organizations in Qatar. It is adopted in many firms in an attempt to improve business performance. The concept of business performance can be operationalized as financial gains by the organization, operational improvements for the organization or intangible gains for the organization. The focus of this paper will be on the operational and intangible gains resulting from ERP implementation (which will be operationalized by many variables tested in this study). The reason for this selection is that

The significance of monetary analysis can be abridged as it takes after appraisal of the financial performance analysis as a measure of accomplishment of financial solidarity as the end goal. The composite bill that consolidates productivity and viability at that point is more extensive than the two in the advancement of the monetary analysis of the unit to proceed to survive and keep on working. Secondly, it gives the analysis examination arrangement of money related data for the different managerial levels of solidarity for the reasons of financial arranging, control and central leadership in light of sound actualities and targets the significance of data to outside gatherings. Thirdly, it covers the degree to which the organization is currently monetary and social improvement through evaluating the most significant measure of income at the least cost and the transfer of waste and misfortune factors in the time, exertion and cash, which is because of the economy and society advantage.

Embracing technology also portrays a way towards evaluating the monetary analysis of the necessary focus inside the system of a sector and the condition in which they work, and afterward decide the components and circumstances change expected to enhance its fundamental position. Fifthly, the System evaluates the monetary analysis to guarantee accessibility of liquidity and measure the level of gainfulness in light of the choices of venture and financing. These includes the going with dangers notwithstanding the separated benefits with regard to amplifying the present estimation of the organization on the premise that the financial performance objective is to build the estimate of the organization's presence and keep up liquidity, liquidation and to accomplish a sufficient rate of profitability.

In light of the prior, the significance of evaluating money related analysis comes through to help in the comprehension of the connection between monetary articulations and helps with leading the investigation, examination and development to discover financial performance conditions encompassing the organization.

Furthermore, the Ministry has propelled a progression of roundtables that welcomes partners in Qatar who have the significant skill and experience on the specific subject. The roundtables serve not exclusively to approve the discoveries from the Ministry's continuous research and engagements including bits of knowledge from other government organizations, private and open associations and the scholarly world. This paper specifically depends on the plate signs and bits of knowledge that left a February 2014 roundtable gathered by the Service to recognize the ICT patterns that are probably going to have critical effect on the society of Qatar in overall.

1.2 Statement of the Problem

Organizations invest in ICT systems with an aim of improving organizational performance. Hossein (2004) observed that ERP systems integrate internal and external management information across an entire organization, embracing finance/accounting, sales and service and customer relationship management. Scholars such as (Shih, 2007) have studied about impact of ERP system using interviews, case studies, and industry survey but relatively few reported on substantial performance improvement in several areas of ERP system, such as the ability to provide real time information to customers, shorter production cycle, and on time completion rates (Shih, 2007). It is worth no...