Type of Hospital and the Care Provided
Al Baraha hospital is a specialty facility located in the residential part of Dubai, United Arab Emirates. The facility is mainly as secondary hospital that offers referral services to patients particularly on the cases of gynecology, general surgery, obstetrics, and pediatrics. In essence, it provides supporting services to other facilities in the region. It is worth noting that secondary medical care mainly entails referral to a facility that has specialist. The specialists often have higher knowledge on the issues that affect the patient. The facility therefore has a group of highly specialized doctors and normally receives referral cases in various fields not only from the country but also from the region and beyond. The consultant services offered include but not limited to orthopedics, psychology, maternity, dentistry, hematology, and imaging diagnosis.
Departments in the Hospital
The hospital has various departments that perform various functions to ensure the delivery of quality care to the patients in accordance with the requirements of the ministry of health and the provisions of the World Health Organization. The human resource department is in charge of recruiting qualified professionals to perform various designated functions. The department also creates and oversees the execution of various procedures and policies to ensure efficiency within the facility. The other important department is the finance department, which essentially forms the nerve center of the hospital (Hamad et al., 2016). The finance department formulates the budget, the financial plans, and is charge of allocation of resources to the other departments. Additionally, the hospital has the administration department that oversees the daily operations and is in charge of all the paperwork.
Another important tenet of the hospital is the communication and information technology department that houses the computers and the medical records. It is essential to keep the patients records to future references and retrieval. The main function of the department is to provide technical support to the specialist in various health departments. The other support department is the engineering and the maintenance that is mostly in charge of innovations and projects that make the hospitals functional and operable. To this end, the department maintains the electrical facilities, the air conditioning units, general works, and plumbing. Finally, the facility has the diagnostic and the imaging department that is usually in charge of mammography, interventional radiology, ultrasound, scans, CT, and MRI scanning (Naeem, 2015).
A significant part of their role is to keep updated records. As mentioned earlier, the hospital provides secondary or referral services, which means that it has various departments that offer specialized care services to the patients. The specialized departments include the pharmacy, which has the responsibility of providing medication to the patients after diagnosis. Notably, Al Baraha is a highly specialized facility that has neurology, microbiology, psychiatry, orthopedics, ophthalmology, and oncology departments. In addition, there is the neurology department that specializes in the human nervous system and problems that may arise from that are. Finally, it has the maternal and pediatrics department that are in charge of pregnant women, mothers, and the children. The departments work in conjunction with each other to ensure comprehensive and timely medical care.
The organization Structure
The hospital has a tall organization structure, meaning that that there are various levels of hierarchy. To this end, various heads of departmental have a given degree of control since they are in charge of the people that work under them. On top of the hierarchy are the directors appointed by the ministry of health (Jabnoun & Juma, 2005). The directors oversee the overall operation of the facility. Secondly, the hospital has executives who carry out the directives or the decisions of the directors. These individuals are in charge of the day-to-day operations of the facility. The chief executive takes is in charge of the ultimate responsibilities within the facility. To oversee each department, the hospital has chief information officers, nursing officers, operating officers, and chief medical officers. The above persons are in charge of various departments within the facility. Then there are the department administrators who report directly to the core managers. The department administrators are in charge of operations or medical services. Additionally, the hospital has patient care managers who work in every department including but not limited to urology, cardiology, and maternity. The acre providers supervise or monitor the patient care. Finally, at the bottom of the hierarchy are the service providers. The physical therapist, the laundry workers, the cooks, and the nurses fall under this category.
Cost of Care and Comparison to the Budget
The average cost of care is about $200 000 and is dependent on the ministries that have a bearing on the operations of the hospital. The hospital serves various ministries that include finance, education, and health. The hospital has many uses including educational purposes. The level of income is dependent upon the patient traffic, both domestic and international. The quoted figure is the average annual income but has the propensity to fluctuate depending on the mentioned factors.
The Relationship with the Community
The facility enjoys a cordial relationship with the surrounding community mainly due to the initiatives. In order to care effectively care for the members of the community, the hospital has two cards that help in the medical front. The first is the insurance card the makes the possible to provide medical cover for members. Secondly, the medical health card is essential in offsetting the medical bills. The cards are quite convenient. Finally, the facility engages in corporate social responsibility such as educating members of the community on certain health concerns (Abdelreheim et al., 2015).
Relationship with the MOHAP
The hospital is under the ministry of health, which means that the ministry has a profound role to play in the management and the operation of the hospital. As mentioned earlier, the ministry appoints the directors that oversee the overall operation of the facility with the help of the junior staff members. In certain cases of financial constraint, the ministry through its budgetary allocation provides the funds to the facility, and in return, the management accounts the investment of such funds. Essentially, the two have responsibility towards each other.
The Partners and the Stakeholders
The hospital has various partners that supplement its service delivery efforts. The most notable partners are the Dubai police and the companies that provide the ambulatory services. The mentioned groups are essential particularly in cases of emergencies and accidents. The ambulances normally bring in patients involved in any forms of accidents thereby helping the establishment in reaching out to those in need of care. The police cover both the care and the legal aspect of care since they are normally among the first people in case of emergencies such as accidents. The other partners are the insurance companies that provide cover to the patients and offset their bills. The stakeholders include but not limited to the investors, the ministry of health and education, and the members of the public. The investors ensure the continuity of the facility through purchase of facility and expansion initiatives. The ministry provides the guidelines and ensure strict adherence to the policies and standards. The members of the public form the clientele whose goodwill is of great essence.
It is worth noting that most of the senior staff members are employed directly by the facility on a permanent and pensionable basis. However, in the bid to improve efficiency the hospital relies on outsourced service. The cleaner and the laundry people are sourced from various agencies and reputable companies to ensure the sanity and cleanliness of the hospital environment. Secondly, the ambulances used in the times of emergency either come from the ministry of are from private companies that have a contact with the facility. Thirdly, the security within the facility is the responsibility of private firms and the government. Finally, the porters and the cooking services are outsourced.
As mentioned earlier, the facility is world class and that is why it attracts clients from across the globe due to the high standards and the quality care. The first accreditation was form the Health Authority in Dubai that issued the certificate in agreement with the ministry of health. It therefore means that it operates with the permission of the ministry of health and education since it doubles up as a teaching center. The most recognizable accreditation is the relationship with the World Health Organization or WHO. Additionally, the facility has AL HASA, which mainly aims at providing quality delivery of services and continuous improvement of service delivery. The hospital is therefore a leading specialized care in the region.
Social Programs Provided
The facility has various social program aimed at improving the well-being, the mental health of employees and the patients as well as promoting collaboration. First, the sports day ensure participation from both the shareholders and the stakeholders. The sporting events normally include popular games such as soccer, tennis, and various group activities such as rope pulling. The annual anniversary celebrations also provide great opportunity for bonding and networking. Finally, the facility usually organizes recognition diners for the shareholders and the stakeholders.
Patient Care Outcome
The patient care outcome in the facility is the desirable even by international standards. The mortality rate is quite low and does not exceed seven percent. The safety of care and the cases of readmission are also quite low and within the acceptable limits. The care is effective and timely jus as recommended by the international policies and standards. The hospital is evidently using the medical imaging in an effective manner. The reported patient experience is desirable since the practitioners often take time to measure their experience vis-a-vis the initial expectation. Finally, hospital complies with the best practice due to the lower numbers of readmissions for certain conditions such as heart failures (Naeem, & Choondal, 2015).
Safety and Security
The hospital has various measures that deal with threats that include environmental, psychiatric cases, work practices, victim profile, and perpetrators. In order to shield the patients form the adverse effects of the environment, there are adequate bed spaces (154) and air condtioners to regulate the extreme temperatures in Dubai. The psychiatric wards have good facilities and enough personnel to ensure safety of the patients. The employees are well remunerated and have an enabling work environment. Finally, the security is in constant alert for guns or any harmful objects. Notably, the hospital has great surveillance system.
Quality of Care Provided
The specialization and the delivery of services meet all the criteria of quality. First, the patients feel safe due to security and the qualification of the professionals found therein. It is effective since the services are standardized (Hannawi & Salmi, 2014). The care is patient-centered since the staff members are responsive and respectful to needs. The professionals also put the equipment to good use and tend to avoid wastages. Finally, the care is equitable since the patien...
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